Denison Municipal Utilities

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OFFICE HOURS AND LOCATION

LOCATION:Denison Municipal Utilities Business office is located at West Broadway & 7th St. P.O. Box 518 Denison, Iowa 51442

INFORMATION & INQUIRIES Phone:712-263-4154 Fax: 712-263-8767

EMERGENCIES OR OUTAGES Phone:712-263-3046

OFFICE HOURS: 8:00 a.m. to 5:00 p.m. Monday through Friday (Closed Saturdays, Sundays and Holidays) A payment drop box is available for after- hours payments at the office location. Customers can also drop off their payments at: Bank Iowa, Crawford County Trust and Savings Bank and United Bank of Iowa during their normal banking hours

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Denison Municipal Utilities

Were you aware that Denison Municipal Utilities has a Housing Assistance Discount Program available for new residential construction? The amount of the assistance shall not exceed $2,000 for single family dwellings. Multi-family dwellings may also be eligible. This housing assistance program is in addition to the Bright Energy Solutions incentives available for residential customers. If you would like more information on this program or Bright Energy Incentives please contact our BES Representative, at 712- 263-3046.

In light of the current COVID-19 pandemic and for the health and safety of our customers and employees, the Denison Municipal Utilities (DMU) lobby will be closed to the public effective March 18, 2020 until further notice. We encourage our customers to use alternate payment options until further notice. The situation continues to evolve, and we will monitor it closely. We look forward to seeing our customers through this challenging time. DMU will continue to provide updates to our customers and employees as changes are made to current policies and practices. Rather than making a cash payment at the DMU Business Office, we encourage customers to use one of the many options available to make a payment: The DMU App, the IVR system by contacting DMU at 712-263-4154 and select 1 to make a payment or 2 to speak to a Customer Service Representative, the drop box located by the DMU Business Office, Online through our website www.dmuonline.com, through the online banking system offered by your financial institution, or you may also leave your utility payment at Crawford County Bank, Bank Iowa or United Bank of Iowa. Be sure to write your name and service address on any envelope so the payment is properly applied to your account. Now is a great time to consider the following payment methods: • ACH from your checking or savings account initiated by DMU on the due date (Download ACH form here.), Email to: cwessel@dmuonline.com or fax to: 712-263-8767 • Recurring credit card payment processed on the due date. (Download Credit Card form here.), Email to: cwessel@dmuonline.com or fax to: 712-263-8767

Denison Municipal Utilities

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Check out our new DMU mobile app! DMU is embracing the latest technology, being one of the first utilities in Iowa to deploy a mobile customer access app. The app provides an extensive measure of convenience for DMU customers. The DMU app is safe, secure, and easy to install. Download the DMU app by searching for “DMU” in the Apple or Google App Store. Download the free app now for your smartphone! • View Account Status • View Statements • View Payments • View Usage • Pay Your Bill • Receive Important Messages