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Copyright © Denison Municipal Utilities 2001-2017
OFFICE HOURS AND LOCATION
LOCATION:Denison Municipal Utilities Business
office is located at West Broadway & 7th St.
P.O. Box 518
Denison, Iowa 51442
CONTACT US
INFORMATION & INQUIRIES
Phone:712-263-4154
Fax: 712-263-8767
EMERGENCIES OR OUTAGES
Phone:712-263-3046
OFFICE HOURS: 8:00 a.m. to 5:00 p.m. Monday
through Friday (Closed Saturdays, Sundays and
Holidays)
A payment drop box is available for after- hours
payments at the office location. Customers can
also drop off their payments at: Bank Iowa,
Crawford County Trust and Savings Bank and
United Bank of Iowa during their normal banking
hours
Control energy costs
with a new, analytical
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and industrial
customers.
ENERGY TRAK
Denison Municipal Utilities
Were you aware that Denison Municipal Utilities
has a Housing Assistance
Discount Program available for new residential
construction? The amount of the
assistance shall not exceed $2,000 for single
family dwellings. Multi-family
dwellings may also be eligible. This housing
assistance program is in addition to
the Bright Energy Solutions incentives available
for residential customers.
If you would like more information on this
program or Bright Energy Incentives
please contact our BES Representative, at 712-
263-3046.
In light of the current COVID-19 pandemic and for the health
and safety of our customers and employees, the Denison
Municipal Utilities (DMU) lobby will be closed to the public
effective March 18, 2020 until further notice.
We encourage our customers to use alternate payment
options until further notice.
The situation continues to evolve, and we will monitor it closely.
We look forward to seeing our customers through this
challenging time. DMU will continue to provide updates to our
customers and employees as changes are made to current
policies and practices.
Rather than making a cash payment at the DMU Business
Office, we encourage customers to use one of the many options
available to make a payment: The DMU App, the IVR system by
contacting DMU at 712-263-4154 and select 1 to make a
payment or 2 to speak to a Customer Service Representative,
the drop box located by the DMU Business Office, Online
through our website www.dmuonline.com, through the online
banking system offered by your financial institution, or you may
also leave your utility payment at Crawford County Bank, Bank
Iowa or United Bank of Iowa. Be sure to write your name and
service address on any envelope so the payment is properly
applied to your account.
Now is a great time to consider the following
payment methods:
•
ACH from your checking or savings account initiated by
DMU on the due date (Download ACH form here.),
Email to: cwessel@dmuonline.com or fax to: 712-263-8767
•
Recurring credit card payment processed on the due date.
(Download Credit Card form here.),
Email to: cwessel@dmuonline.com or fax to: 712-263-8767
Denison Municipal Utilities
NEED OUR SERVICES?
Check out our new DMU mobile app!
DMU is embracing the latest technology, being one of
the first utilities in Iowa to deploy a mobile customer
access app.
The app provides an extensive measure of convenience
for DMU customers. The DMU app is safe, secure, and
easy to install.
Download the DMU app by searching for “DMU” in the Apple or Google
App Store.
Download the free app now for your smartphone!
• View Account Status
• View Statements
• View Payments
• View Usage
• Pay Your Bill
• Receive Important Messages
