Denison Municipal Utilities

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OFFICE HOURS AND LOCATION

LOCATION:Denison Municipal Utilities Business office is located at West Broadway & 7th St. P.O. Box 518 Denison, Iowa 51442

INFORMATION & INQUIRIES Phone:712-263-4154 Fax: 712-263-8767

EMERGENCIES OR OUTAGES Phone:712-263-3046

OFFICE HOURS: 7:00 a.m. to 4:00 p.m. Monday through Friday (Closed Saturdays, Sundays and Holidays) A payment drop box is available for after- hours payments at the office location. Customers can also drop off their payments at: Bank Iowa, Crawford County Trust and Savings Bank and United Bank of Iowa during their normal banking hours

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Denison Municipal Utilities

Were you aware that Denison Municipal Utilities has a Housing Assistance Discount Program available for new residential construction? The amount of the assistance shall not exceed $2,000 for single family dwellings. Multi-family dwellings may also be eligible. This housing assistance program is in addition to the Bright Energy Solutions incentives available for residential customers. If you would like more information on this program or Bright Energy Incentives please contact our BES Representative, at 712- 263-3046.

Now is a great time to consider the following payment methods: • ACH from your checking or savings account initiated by DMU on the due date (Download ACH form here.), Email to: cwessel@dmuonline.com or fax to: 712-263-8767 • Recurring credit card payment processed on the due date. (Download Credit Card form here.), Email to: cwessel@dmuonline.com or fax to: 712-263-8767

Denison Municipal Utilities

COVID-19 Update As Denison Municipal Utilities (DMU) continues to adjust to the effects of COVID-19, the health of our customers and employees remains extremely important while also meeting the needs of our customers effectively and efficiently. DMU has reopened the Business Office lobby as of August 31, 2020 at 7:00 a.m. In the DMU Business Office lobby, you will notice floor markings that encourage social distancing, installation of plexiglass shields and the availability of hand sanitizer. The use of masks or face coverings is encouraged but not required. We appreciate your cooperation as we continue to monitor and navigate the effects of COVID-19. Our hours of operation are as follows: LOBBY NEW HOURS: Monday-Friday: 7:00 a.m. – 4:00 p.m. PAYMENT DROPBOX, MOBILE APP, ONLINE & IVR Available 24 hours/day, 7 days a week. DMU encourages customers to consider the following contact-free payment methods: • DMU Mobile App • Online through our website www.dmuonline.com • IVR System by calling 712-263-4154 and select 1 to make a payment or 2 to speak to a Customer Service Representative. • The online banking system offered by your financial institution • ACH from your checking or savings account initiated by DMU on the statement due date • Recurring credit or debit card payment processed on the statement due date

Text Notifications

Some of the notifications available are: · Bill Notifications · Payment Received · Landlord Inactivated · Tenant Read Out · Landlord Activated · Budget Changed · Credit Card Expiring

To sign up for the Mobile TEXT NOTIFICATIONS just call our office at (712-263-4154).

NEED HELP WITH YOUR UTILITY BILL? Iowa Governor Kim Reynolds and the Iowa Economic Development Authority (IEDA) today announced the launch of the new Residential Utility Disruption Prevention Program. The program will provide eligible households with up to $2,000 towards electric, natural gas and water bills if they are at risk of disconnection due to an inability to pay due to a COVID-19 related loss of income. Payments through the program will be made directly to utility providers and applied directly to the applicant's account. All applications must be submitted online. For more information please call 877-463-3269. The link is below:

Customer News Letter

Denison Municipal Utilities Application for Service

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Check out our new DMU mobile app! DMU is embracing the latest technology, being one of the first utilities in Iowa to deploy a mobile customer access app. The app provides an extensive measure of convenience for DMU customers. The DMU app is safe, secure, and easy to install. Download the DMU app by searching for “DMU” in the Apple or Google App Store. Download the free app now for your smartphone! • View Account Status • View Statements • View Payments • View Usage • Pay Your Bill • Receive Important Messages