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Copyright © Denison Municipal Utilities 2001-2017
OFFICE HOURS AND LOCATION
LOCATION:Denison Municipal Utilities Business
office is located at West Broadway & 7th St.
P.O. Box 518
Denison, Iowa 51442
CONTACT US
INFORMATION & INQUIRIES
Phone:712-263-4154
Fax: 712-263-8767
EMERGENCIES OR OUTAGES
Phone:712-263-3046
OFFICE HOURS: 7:00 a.m. to 4:00 p.m. Monday
through Friday (Closed Saturdays, Sundays and
Holidays)
A payment drop box is available for after- hours
payments at the office location. Customers can
also drop off their payments at: Bank Iowa,
Crawford County Trust and Savings Bank and
United Bank of Iowa during their normal banking
hours
Control energy costs
with a new, analytical
tool for commercial
and industrial
customers.
ENERGY TRAK
Denison Municipal Utilities
Now is a great time to consider the following
payment methods:
•
ACH from your checking or savings account initiated by
DMU on the due date (Download ACH form here.),
Email to: cwessel@dmuonline.com or fax to: 712-263-8767
•
Recurring credit card payment processed on the due date.
(Download Credit Card form here.),
Email to: cwessel@dmuonline.com or fax to: 712-263-8767
Denison Municipal Utilities
COVID-19 Update
As Denison Municipal Utilities (DMU) continues to adjust to
the effects of COVID-19, the health of our customers and
employees remains extremely important while also meeting
the needs of our customers effectively and efficiently. DMU
has reopened the Business Office lobby as of August 31,
2020 at 7:00 a.m. In the DMU Business Office lobby, you will
notice floor markings that encourage social distancing,
installation of plexiglass shields and the availability of hand
sanitizer. The use of masks or face coverings is encouraged
but not required. We appreciate your cooperation as we
continue to monitor and navigate the effects of COVID-19.
Our hours of operation are as follows:
LOBBY
NEW HOURS: Monday-Friday: 7:00 a.m. – 4:00 p.m.
PAYMENT DROPBOX, MOBILE APP, ONLINE & IVR
Available 24 hours/day, 7 days a week.
DMU encourages customers to consider the following
contact-free payment methods:
•
DMU Mobile App
•
Online through our website www.dmuonline.com
•
IVR System by calling 712-263-4154 and select 1 to
make a payment or 2 to speak to a Customer Service
Representative.
•
The online banking system offered by your financial
institution
•
ACH from your checking or savings account initiated
by DMU on the statement due date
•
Recurring credit or debit card payment processed on
the statement due date
Text Notifications
Some of the notifications available are:
·
Bill Notifications
·
Payment Received
·
Landlord Inactivated
·
Tenant Read Out
·
Landlord Activated
·
Budget Changed
·
Credit Card Expiring
To sign up for the Mobile TEXT NOTIFICATIONS
just call our office at (712-263-4154).
NEED HELP WITH YOUR UTILITY BILL?
Iowa Governor Kim Reynolds and the Iowa
Economic Development Authority (IEDA) today
announced the launch of the new Residential
Utility Disruption Prevention Program. The
program will provide eligible households with up
to $2,000 towards electric, natural gas and water
bills if they are at risk of disconnection due to an
inability to pay due to a COVID-19 related loss of
income. Payments through the program will be
made directly to utility providers and applied
directly to the applicant's account.
All applications must be submitted online.
For more information please call 877-463-3269.
The link is below:
Program deadline Dec. 4th 2020
NEED OUR SERVICES?
Check out our new DMU mobile app!
DMU is embracing the latest technology, being one of the
first utilities in Iowa to deploy a mobile customer
access app.
The app provides an extensive measure of convenience
for DMU customers. The DMU app is safe, secure, and
easy to install.
Download the DMU app by searching for “DMU” in the Apple or Google
App Store.
Download the free app now for your smartphone!
• View Account Status
• View Statements
• View Payments
• View Usage
• Pay Your Bill
• Receive Important Messages
